It's easy to be wise after the event and for this reason we are happy to help you with our 21 day Exchange policy
The following terms and conditions are really important and are designed to avoid potential problems after your purchase. We hope that you will find that they are reasonable, accommodating and friendly.
By ordering and/or paying for goods from After Noah Ltd, you are entering into a contract with us. As such, this contract confers certain rights and responsibilities upon and to which both you, as the buyer, and we as the seller, must adhere.
We must supply you with the goods and/or services detailed on your emailed receipt of purchase in the manner described on this website. The goods must be supplied within a pre-agreed and reasonable time which may also have been defined on this website. We may vary this contract, but only with your advance agreement, which may be written or verbal. All conversations and correspondence with customers are contemporaneously recorded against the account which you create at the time of purchase.
For your part, you must ensure that you abide by your side of this agreement. That means that you will not charge back credit and credit card payments. You will collect or accept delivery of your purchase as agreed and, if you have asked us to hold your goods, you may be liable to pay storage charges as agreed and described on this website.
In short, so long as we stick to our side of the contract, you are obliged to stick to yours. The essence of this contract is reasonable behaviour.
We will give refunds only in accordance with your Statutory Rights. Your Statutory Rights are defined as follows:
1. Goods must be of merchantable (saleable) quality
2. Goods must be fit for their purpose.
3. Goods must be as described.
As these rights are statutory, it means that they are defined and set in law. We cannot alter or vary your Statutory Rights. What we can do is enhance your rights, by adding other services which help to give you extra peace of mind.
Along with these additional services there are a number of points of which it is important you be aware.
Payment In the unlikely event that your debit/credit card is undercharged, the correct balance, as it appears on your invoice will be charged, in your absence, to the same card. Corrected receipt slips will be issued and where possible forwarded by email.
VAT (value added tax) There is VAT on most contemporary items that are for sale on this website, with the exemption of zero-rated books and other printed matter. No VAT element of the price paid by you on any second-hand, vintage or antique purchase is reclaimable by you.
Returns 21 day peace of mind policy** Send back smaller, off-the-peg, purchases for which you paid £100 or less and with which you are not completely happy, within 21 days, and we will gladly exchange for the same value or issue a store credit. Store credits are valid indefinitely and can be used against purchases you make in person or on this website. We will not refund postage charges to you unless the goods are faulty. Goods must be returned unused and in original condition & packaging, with proof of purchase. Keep a copy of your emailed receipt, as credit/debit card slips are not acceptable. **This offer does not extend to special orders, made-to-order and any 'sale' or discounted goods. Please remember, unless your goods are faulty and returnable in relation to your Statutory Rights, contrary to popular shopping myth, your ability to exchange or accept credit notes is not a right conferred to you in law. It is merely an additional offer that we and many other companies operate. It is extended to you entirely at our discretion. As previously stated, we will give refunds, but only in accordance with your Statutory Rights and not simply because you changed your mind. Distance Selling Regulations apply only to a narrow range of goods and purchases and may not apply in the case of your particular purchase.
Special Orders Once you have paid for your special order (such as a sofa or bed), as detailed in your email, you have entered into a contract with us. That means that as long as we stick to our side of the contract and supply you with the goods and/or services for which you have paid under reasonable circumstances, you cannot cancel it. To clarify: Simply changing your mind or seeing the same or similar item you have just purchased cheaper elsewhere, does not give you the right to cancel the order or demand a refund. You are only entitled to a refund in accordance with your Statutory Rights or if we are in material breach of contract or have acted unreasonably.
We make every effort to complete orders and/or carry out deliveries on the day and time agreed. We cannot and do not accept responsibility for delays caused by manufacturers or carriers and which are beyond our control.
Please note that we will never sell you your goods with a guaranteed delivery date.
Postage & Delivery This is chargeable at the current prevailing rate, as informed at point of purchase. If lift access is unavailable upon delivery, or access is unusual and contrary to the information supplied by the purchaser, additional charges will be levied at the current prevailing rate and charged to the credit/debit card you originally supplied.
That means that if you failed to inform us of something material regarding your delivery at the point that delivery was arranged, we are likely to make an additional charge to cover our costs.
Deliveries are carried out Monday to Friday during normal business hours. You will have to make your own arrangements outside these hours. Delivery charges incurred by you as a result of an out-of-hours delivery are payable by you and are in addition to any charged to you and detailed in your emailed invoice.
Big furniture... Small front door... Sure it will fit? Our helpful and friendly delivery staff will always try to place your furniture just where you want it. It is your responsibility however, to ensure that any goods you are purchasing will fit into your home or office. It is important to remember that, whilst we endeavour to be reasonable, delivery is to your front door only. Refunds will not be given for items that do not fit. Delivery charges will not be refunded.
Additional charges will be incurred if access is difficult or not possible. If you ask us to remove goods to storage as a result of them not fitting, we will charge you for carrying your purchase back to our warehouse. You will be charged for additional visits if these are required as a result of your particular circumstances, for example, because you forgot that you made an arrangement for us to deliver to you and we have to return at another time. Any of these amounts will be debited to your credit/debit card overleaf. If you originally paid by cash or cheque, you will have to have paid us these additional amounts prior to re-delivery.
We are usually able to provide delivery of furniture purchases within a two hour window, although all delivery times are approximate, partly due to the unpredictable nature of traffic. As such, deliveries may be cancelled without prior notice if as a result of circumstances beyond our control. We cannot be held responsible for non-deliveries which are beyond our control.
Postage/delivery charges on items which have been returned to us and which are not faulty will not be refunded to you. You will also be responsible for your own postage charges when returning goods to us.
Third Party Carriers If you buy something from us, which either you or we arrange to have delivered by someone other than our own delivery drivers (for example Royal Mail, FedEX or another furniture moving company) the responsibility for delays is yours to deal with.
Any arrangements made with third parties are entirely at your own discretion and risk. If you request that we make the arrangements with a third party carrier on your behalf, After Noah Ltd will levy a 20% handling charge on the total carriage price, which will be charged in addition to the goods purchased. This will be done at point of sale.
Insurance Once you have ordered/purchased something from us, the responsibility for insuring it whilst in transit, either by carrier or post, lies with you. In law, the goods are yours and are your responsibility. It is often worth paying by VISA or Mastercard as these companies commonly offer automatic insurance on this type of purchase over £100 in value. Check with your card issuer. Additionally, most carriers will insure your goods for a small fee.
Storage We will store your purchases free of charge, for up to 14 days from the date after which we inform you that your goods are ready for collection or delivery. After this time, we charge £25 per week per item. As an example, we would consider one item as a set of 6 dining chairs, but a three piece suite as 3 items. Storage charges incurred, but not agreed at the time you made the purchase will be debited to your credit/debit originally supplied.
Guarantees Where applicable your invoice forms your guarantee (see below), unless otherwise excluded as detailed in the comments on your invoice. You should retain your invoice as it must be produced in the event of a claim.
All guarantees cover defects in materials, components or workmanship for the period stated. Our guarantees do not cover misuse, accidents or normal wear-and-tear caused by you, or other circumstances which may be considered unreasonable. All items will be inspected by our workshop or original supplier before considering any remedy. The guarantees we offer are in addition to and do not limit, any guarantee you may have the right to and which is set by statute.
Electrical Goods - 2 Years
Telephones - 1 Year
New Furniture - 5 Years (excluding rust)
Vintage Furniture - is not guaranteed and is purchased by you 'as found'.
For clarification, please do not hesitate to ask a member of staff for a fuller explanation.
Any variation to these Terms & Conditions of Sale and which have been made verbally and of which you have been made aware, will be detailed on the front of your invoice. Variations which are not specified in writing cannot be relied upon.
We will always attempt to resolve any difficulty or dispute with you in a reasonable and fair way, but if you feel with have treated you unfairly or unreasonably and we have not dealt with any issue to your satisfaction, please contact your local Trading Standards Office.
Thank you, After Noah